

There are wide range of technical issue that a shared mailbox might suffer from. Workaround #2: Troubleshooting Shared Mailbox Synchronization in Desktop Outlook If its shared mailbox is not visible to you, then try the workaround 2. Note: In some cases, its found that even after configuring, still Office 365 shared mailbox not showing in Outlook desktop application.
How to add 2nd mail profile on office 365 in outlook 2016 full#
(if you have full rights of this shared mailbox) Enter the name or address of shared mailbox and click OK.Īfter configuration, a shared mailbox will automatically visible in the left pane of Outlook.

Now, go to the “Advanced” tab, and click on the Add button.ĥ. From Change Account window, click on “More Settings” buttonĤ. Now, select your Office 365 account profile and then click on the Change button.ģ. Open the Desktop Outlook Application, and go to File tab > Account Settings > Account Settings…Ģ. So, to solve such issues, users can manually add an additional mailbox to their account. Otherwise, the Outlook will give you an error message ‘the folder you selected is not available’. If it’s coming in an Online web App but not visible in Outlook desktop App, then this would probably due to server-level problems. Generally, the shared mailbox should automatically come up when a user configures its account in Outlook. Workaround #1: Adding Additional Shared Mailbox in Desktop Outlook
